Updated on January 5, 2024
Introduction
Welcome to Fjord Retail AS's Refund Policy.
We understand that sometimes things don't go as planned, and you might need to return a product or request a refund. We value your satisfaction and aim to make the refund process as clear and fair as possible.
Please read this document to understand how our refund policy works.
Eligibility
To qualify for a refund, please adhere to the following eligibility criteria:
- Timeframe: Your refund request must be submitted within 14 day(s) from the date of your purchase. We understand that circumstances may change, and we want to accommodate your needs within a reasonable timeframe.
Compliance with these eligibility criteria allows us to efficiently process your refund request. If you require any clarification or assistance with your refund request, our dedicated customer support team is readily available to assist you. Your satisfaction is our priority, and we are committed to providing you with a straightforward and hassle-free refund process.
Refund Process
Follow these steps to request a refund:
- Contact our customer support team through one of the following methods:
- By email at hello@trimit.io
- Include the following information:
- Your full name
- Your email and telephone number so we can reach back out to you
- Your purchase you want refunded
- Your date of purchase and order number
- A copy of your original receipt
Timing
You must submit your refund request within 14 day(s). We aim to process refunds promptly, but sometimes we may need to reach out to you for more details. Please be patient as we process your refund.
Refund Methods
Refunds will generally be issued using the same method we had accepted payment. If we need to use a different method to refund your money, we will reach out to your to discuss this, external to this refund policy.
Cancellation Policy
You may cancel at any time pending the fulfillment of any residual obligations of your initial purchase agreement. If you have any questions, please contact us to discuss them.
Customer Responsibilities
Specific to this Refund Policy, customers are responsible for notifying us of desiring a refund, providing a reason for requesting a refund, providing proof of purchase, providing a way in which we can contact you to update you on the status of your refund or if we require any additional information, and for corresponding with us throughout this refund process.
Contact Information
For any questions or refund requests, please reach out to our customer support team using the methods described in the Refund Process section of this policy.
Alternatively, our mailing address is:
Fjord Retail AS
Harbitzalleen
0275 Oslo, Oslo
Norway
Policy Changes
We may update this refund policy from time to time. Please refer to this policy prior to making any purchases and check with this Refund Policy from time-to-time on our website.
Legal Compliance
We adhere to all relevant local, state, and federal laws regarding refunds and consumer rights where our company operates.